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Title
Text copied to clipboard!Enrollment Counselor
Description
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We are looking for an Enrollment Counselor to join our admissions team and help prospective students navigate the enrollment process. As an Enrollment Counselor, you will serve as the primary point of contact for individuals interested in our institution, providing information about programs, admissions requirements, and campus resources. You will guide applicants through each step of the application process, from initial inquiry to final enrollment, ensuring a positive and supportive experience. The ideal candidate is personable, detail-oriented, and passionate about helping students achieve their educational goals. You will collaborate with other departments, such as financial aid and academic advising, to provide comprehensive support to applicants. Your responsibilities will include conducting information sessions, responding to inquiries via phone, email, and in-person meetings, and maintaining accurate records of applicant interactions. You will also participate in outreach activities, such as college fairs and community events, to promote the institution and recruit new students. Strong communication and organizational skills are essential, as is the ability to work independently and as part of a team. Experience in admissions, counseling, or customer service is preferred, but not required. Training will be provided for the right candidate. If you are enthusiastic about education and enjoy helping others succeed, we encourage you to apply for this rewarding position.
Responsibilities
Text copied to clipboard!- Guide prospective students through the enrollment process
- Respond to inquiries via phone, email, and in-person meetings
- Conduct information sessions and campus tours
- Assist applicants with completing application forms and gathering required documents
- Collaborate with financial aid and academic advising departments
- Maintain accurate records of applicant interactions
- Participate in outreach activities and recruitment events
- Provide information about programs, admissions requirements, and campus resources
- Follow up with applicants to ensure timely completion of enrollment steps
- Support admitted students through orientation and initial registration
Requirements
Text copied to clipboard!- Bachelor’s degree preferred
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Ability to work independently and as part of a team
- Customer service or counseling experience preferred
- Attention to detail and accuracy
- Proficiency with Microsoft Office and CRM systems
- Ability to handle confidential information
- Positive attitude and willingness to learn
- Flexibility to work occasional evenings or weekends
Potential interview questions
Text copied to clipboard!- Why are you interested in working as an Enrollment Counselor?
- Describe your experience working with students or customers.
- How do you handle multiple tasks and deadlines?
- What strategies do you use to provide excellent customer service?
- How would you assist a student who is unsure about their program choice?
- Describe a time you worked as part of a team.
- Are you comfortable conducting presentations or information sessions?
- How do you maintain accurate records and documentation?
- What motivates you to help others succeed?
- Are you available to work evenings or weekends if needed?
